Geez, maybe I should start a blog just for office phone conversations. Today's? Another classic.
Caller: "Accounts Receivable, please."
Me: "She's not here, but this is Randy. Maybe I can help you." (Sidenote: the only reason I said this was just in case it was a customer with a problem paying us.)
Caller: "Hi, I'm with XYZ Debt Collection Company, and we can gaurantee--"
Me: "Sorry. I'm not really interested, but thank you for the call." Click.
A minute or two passes....
R-r-r-r-ring.
Me: "Good afternoon, Bemco."
Caller: "Randy, that was really rude. Why--"
Me: "I don't know how much more courteous I could be. I told you I wasn't interested and thanked you for the call." This time, CLICK. (Okay, it may have been a wee SLAM.)
Wednesday, October 31, 2012
Tuesday, October 30, 2012
A Post--Oh, Yes! A Post!
I know it's been...er...awhile since I last posted. Chalk it up to...well, chalk it up to whatever you like. I've been kinda busy. And uninspired.
But the other day, I was looking for something I'd posted--a photo, actually, and I never found it--but anyway, so there I was, perusing MY LIFE over the past several years, and I discovered that hey! I MISS having this little on-line diary keeping track of my comings and goings. My musings.
So I vowed to rev up the old blog again and today, I have the perfect topic. One too lengthy for a fly-by on Facebook or Twitter (which I don't do much of anyway), so here goes...
My office manager Joey is out on maternity leave (and yes, her name is Joey, mine's Randy--perfectly good names for FEMALES). My sister-in-law Polly is filling in, but babysitting duties yank her away on a frequent basis. Hence, I'm answering the dreaded phone.
A LOT.
Well, I guess I hadn't realized (since I don't usually answer the phone), how many calls my late brother gets every day. At least two or three, sometimes four a day.
Mostly I'm polite. "He passed away three years ago," I say rather gently. (You'd be surprised how often the caller just HANGS UP. No "Gee, I'm sorry" or ANYTHING.)
But now I'm starting to get a little irritated, especially when the call has interrupted me in the middle of a complicated thought process (picture spreadsheets!), or the phone is ringing off the hook.
Here, then, are some of my better (?) moments.
Caller: "Barry Bruskrud, please."
Me: "May I ask who's calling?"
Caller: "Mary Smith with XYZ company and I have something I know he'll be
interested in."
Me: "I sincerely doubt that since he's been dead for three years."
* * *
Caller: "May I speak with Barry Bruskrud, please?"
Me: "Only if you have a direct line to heaven."
* * *
Caller: "May I speak with Barry?"
Me: "I'm sorry, he passed away three years ago."
Caller: "Oh, can I speak with his replacement then?"
Me (gulping): "There IS no replacing him."
* * *
Caller: "Barry, please."
Me: "May I ask who's calling?"
Caller: "John Doe. Just tell him I'm on the line, he'll wanna talk to me."
Me: "Oh, I'm sure he would. Can I ask what this is regarding?"
Caller: "He'll know. We talked about it the other day. Just connect me."
Me: "Update your database, Mr. Doe. Barry passed away three years ago." CLICK.
But the other day, I was looking for something I'd posted--a photo, actually, and I never found it--but anyway, so there I was, perusing MY LIFE over the past several years, and I discovered that hey! I MISS having this little on-line diary keeping track of my comings and goings. My musings.
So I vowed to rev up the old blog again and today, I have the perfect topic. One too lengthy for a fly-by on Facebook or Twitter (which I don't do much of anyway), so here goes...
My office manager Joey is out on maternity leave (and yes, her name is Joey, mine's Randy--perfectly good names for FEMALES). My sister-in-law Polly is filling in, but babysitting duties yank her away on a frequent basis. Hence, I'm answering the dreaded phone.
A LOT.
Well, I guess I hadn't realized (since I don't usually answer the phone), how many calls my late brother gets every day. At least two or three, sometimes four a day.
Mostly I'm polite. "He passed away three years ago," I say rather gently. (You'd be surprised how often the caller just HANGS UP. No "Gee, I'm sorry" or ANYTHING.)
But now I'm starting to get a little irritated, especially when the call has interrupted me in the middle of a complicated thought process (picture spreadsheets!), or the phone is ringing off the hook.
Here, then, are some of my better (?) moments.
Caller: "Barry Bruskrud, please."
Me: "May I ask who's calling?"
Caller: "Mary Smith with XYZ company and I have something I know he'll be
interested in."
Me: "I sincerely doubt that since he's been dead for three years."
* * *
Caller: "May I speak with Barry Bruskrud, please?"
Me: "Only if you have a direct line to heaven."
* * *
Caller: "May I speak with Barry?"
Me: "I'm sorry, he passed away three years ago."
Caller: "Oh, can I speak with his replacement then?"
Me (gulping): "There IS no replacing him."
* * *
Caller: "Barry, please."
Me: "May I ask who's calling?"
Caller: "John Doe. Just tell him I'm on the line, he'll wanna talk to me."
Me: "Oh, I'm sure he would. Can I ask what this is regarding?"
Caller: "He'll know. We talked about it the other day. Just connect me."
Me: "Update your database, Mr. Doe. Barry passed away three years ago." CLICK.
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