Wednesday, May 06, 2009

Is That A Rat I Smell?


You just KNEW the whole trip-to-Mexico-cancellation debacle was gonna turn into ongoing blog fodder, didn't you?

Ding ding ding. You get the gold star.

So, today I receive an email from Travelocity with a subject line saying: "How Did We Do?"

Well. (See, I'm figuring it's one of those automatically-generated messages--you know the kind--"Dear Randy, we hope you enjoyed your recent trip to blah, blah, blah..." Followed by: "We hope you'll turn to Travelocity for ALL your future travel needs, yada, yada." So, I'm rubbing my hands together in glee, ready to TELL THEM EXACTLY HOW IT WENT.)

Only one problem. Apparently, they had a different (more diabolical, I'm sure!) reason for dropping a note, cuz this is what the email said:

Dear Randy,

You were recently contacted by the ProCC team at Travelocity because of a swine flu update associated with your trip. We value your opinion and invite you to share your feedback by answering the following short survey that should take less than 3 minutes to complete.

Huh? Exactly WHEN I was contacted by the ProCC team (whatever THAT is), and by what means did they supposedly contact me? Inquiring minds wanna know. (Oh, you mean the email that was a RESPONSE to MY email? That one?) Funny, how reading the above doesn't imply what truly transpired, isn't it?

Even funnier--when I clicked on the so-called "survey"? Only one question! That's it! And here's what it said (paraphrasing):

"Do you remember receiving an email from Travelocity warning you about potential problems with your scheduled trip to Mexico?" (Like I say, this is from memory because the link to the survey no longer works.) Honestly, I clicked on "no" because I truly didn't believe I had...until I went back and re-reread THEIR RESPONSE to my QUESTION. Now I'm thinking they're gonna use that to protect themselves from something. Especially cuz, what an ODD question, huh--"do you remember...?" Maybe if I'd read their emails with an Indian accent...?

Anyway, interesting. All I know is that I spent hours and hours on the phone, trying to reschedule, and finally gave up.

THAT part is CRYSTAL CLEAR in my memory.

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