Wednesday, November 09, 2011

Rant Alert

Today's post ain't about neither writin' nor romance, so if that's why you're here, best to move on.

Ready? Set? Go!

Okay, people. WHY do big companies make it so friggin difficult to conduct the basic tasks of commerce now that we have the Internet?

Case in point: Exostar. This wonderful byproduct of the e-era (my new term since everything either has to have an e or an i before it these days) was ostensibly put in place to streamline the procurement process for companies like Boeing, Lockheed, and Raytheon.

But, seriously? How come it takes forever to create a simple invoice? And how come I have to tell the Boeing buyer that she has to input her purchase order CORRECTLY before we can create that simple invoice? (And how come I haven't heard back from her since I did that?) So...and this is just a small example, we have yet to be paid for a $9,000 invoice from last August.

Moving on to Boeing. Hey, Boeing...thanks for letting us have milestone payments on that big job. Sure would have been nice if you'd actually PAID them as we went along (y' keeping with the whole concept of MILESTONES). Silly us for heeding the instructions on the Purchase Order which said to invoice that snail mail address in Seattle. No wonder you haven't paid ANY OF THEM since June. My bad!

And while we're on the subject of Boeing, thanks for that 12-pages of instructions on how to invoice through your Boeing portal (which requires not one but TWO usernames, TWO passwords, TWO separate accounts). checking...but isn't that what Exostar is for? Are you saying we have to invoice in two places?

Because we will, if that's what you want...cuz, after all, YOU'RE the CUSTOMER and the CUSTOMER'S ALWAYS RIGHT.

We don't even mind that your payment terms are NET 60 because we understand that with this new STREAMLINED system, it's hard for you to pay for stuff that used to take you NET 10 in 1975. (And at least you're not the slowpoke of companies--that award goes to Honeywell who needs 75 days to process an invoice.)

Don't get me wrong, we love this whole new world of electronic procurement on Exostar. We love it so much we actually PAY THE BILL for doing business with you. Yes, that's right. We pay about $500 a year for the CONVENIENCE of receiving your purchase orders and issuing our invoices.

It's all working out so well, isn't it?


Dr. Laurence Brown said...

Yes, its all working well and your analysis is 100% correct.

Carol Burnside aka Annie Rayburn said...

Somebody's making money. Doesn't sound like it's your company.