Gotta give credit where credit is due.
So on a Sunday in December, I had four employees show up at LAX for a 6 a.m. flight on Continental. Long story short, they spent almost an entire day at the airport with no luck. El plano el broken-o. By the time they figured they weren't gonna make it to Mississippi by Monday, our customer said to forget it. Come after the first of the year.
Meanwhile, I put in for refunds (complete with a handy little letter from the airlines confirming the snafu was mechanically related, not weather-related)...and scheduled the new trip on a different carrier.
Weeks later, a little package arrives from the original airline. Four individual vouchers for about 1/3 of the cost of the original tickets.
Er, thanks a heap.
I mean, first...not all these guys travel regularly. Second, sorry...but we hardly ever use Continental. Not because we have anything against them--we just rarely fly where they go. Third...by this time, we'd already completed the trip on another airline.
I wrote a letter.
Meanwhile, four more vouchers arrive (this time at my billing address) for $100 each. Nice, and all...but, again. Not so useful.
I wrote another letter.
And guess what!!! Today, I got a response! They're voiding out the first vouchers, refunding the tickets in the ENTIRE amount, and letting us have the second vouchers as a goodwill gesture.
Way to go, CONTINENTAL! Ya did the right thing!
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1 comment:
Good for them. Still, it shouldn't be so hard to get good service.
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